|The Hemp Room Café & Store Shipping Policy|
Thank you for visiting and shopping at https://thehemproomcafe.com/ Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All of our orders are processed and dispatched from our warehouse and fulfilment centre in Leicester, UK.
We have a dedicated shipping postage and packaging department, who are committed to getting the items sent out to your buyers as quickly and as securely as possible.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|Shipment method||Estimated delivery time||Shipment cost|
|Royal Mail 48||2 business days||Free|
|Hermes||2 business days||Free|
Delivery delays can occasionally occur.
https://thehemproomcafe.com/ ships to addresses within the UK addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
https://thehemproomcafe.com/ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
https://thehemproomcafe.com/ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the UK.
Shipping Return Policy
If the customer has received items that were damaged in transit, please get in contact with us as soon as possible. We will advise you of the next steps. The goods may be eligible for replacement or refund.
Errors and shortages must be notified within 3 days of receipt.
In the event that the customer has received a faulty item, they must notify us within 30 days of the goods being received. If they inform us of the faults after the 30 day period, then we are unable to accept returns.
Prior to contacting us regarding a faulty or damaged product, please obtain as much information as possible from the customer, including pictures where applicable. This will help us to get the situation resolved as quickly as possible.
If the customer changes their mind and wishes to return the item, please inform us within 30 days of the goods being received. In this instance, we can only accept returns if the items are in brand new and unused condition. The buyer will be liable for returns costs.
If the returned product is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing the items for damages.
We provide warranty for all products for up to 90 days from the date of purchase, except for e-liquids, CBD and clearance products, for which warranty does not apply.
Damaged and faulty items must be returned to us for inspection. Return labels will be provided for faulty products. However, we are unable to cover return costs for accidental orders or buyers having changed their mind.
All returns will be addressed to our anonymous address, so you must contact us before you the buyer send the items back to us.
For all returns, we will send you a “Return Form”. Your customer must fill in the return form and send it with the item returned. If we receive any product without a return form then this will result in a delay in processing your return. Please make sure they include the return number provided on the return form. The return number is same as your order number.
You will be responsible for any damages caused to the items in return transit by inappropriate packaging.
We will do our utmost to be fair in all instances, and to help you resolve any problems that your customer may experience. Our main goal above anything else is complete end customer satisfaction.
Please note: We do not allow customers to return the products prior to delivery. They will be unable to return the goods back to the driver/courier upon arrival, as this may lead to a lengthy returns process, and there is no guarantee that the returned goods will reach us. If the buyer changes their mind regarding the product, please wait until the order has been received and use the returns process as described above.